Adoption Services Consultant - ediscovery/Legal Data Intelligence

Das ist der Job

As an Adoption Services Specialist, you are at the forefront of this transformation.

Darum lohnt es sich

As part of our Adoption Services team, you’ll play a key role in helping customers harness the full potential of Relativity through dynamic, data-driven experiences that are scalable, measurable, and built for the future.

From leading engaging onboarding experiences and live matter support to collaborating across teams, you’ll help shape how modern legal teams leverage AI in real-world scenarios.

Job Description and Requirements Responsibilities • Serve as a consultative partner to customers, guiding them in adopting and evolving their Legal Data Intelligence workflows using RelativityOne’s AI-powered platform with a focus on measurable outcomes • Lead strategic engagements that align to customer goals, helping teams translate capabilities into meaningful, real-world outcomes • Willing to travel up to 20% to spend 1:1 time with key customers to provide onsite consultations on workflow strategies and adoption-specific workshops • Advise customers on how to leverage AI-driven features, cloud-native workflows, and extensibility options to drive efficiency, insight, and defensibility within established use cases • Facilitate use-case-driven discussions that help customers mature their operating models and unlock greater value from the platform over time • Partner with cross-functional teams to reinforce and refine learning journeys, ensuring guidance remains relevant, practical, and forward-looking • Identify recurring challenges and emerging needs across customers, and feedback those insights for improved adoption strategies, playbooks, and scalable enablement approaches • Model best practices in using AI-assisted tools—balancing efficiency with critical thinking, accuracy, and a strong commitment to customer trust Your Skills • 3+ years of customer-facing support in theLegal Data Intelligenceor eDiscovery industry, supporting legal, compliance, or investigative workflows • Experience in the software technology sector,preferably in SasS or cloud-based platforms • Navigate ambiguity with curiosity and intent—probing deeply into customer challenges, asking the right questions, and shaping unclear problems into actionable, AI-enabled solutions • Strong written and communication skillswith ability to explain technical concepts and AI assisted workflows to non-technical audiences • Collaborative mindset with the ability to work effectively across cross-functional teams, with a willingness to continuously learn new technologies and processes • Ability to actively listen to customers,identifypain points in their business processes, and provide effective solutions. • Strong organizational and time-management skills with ability to manage multiple projects simultaneously • Experience with AI/ML solutions for Legal Data Intelligence is a plus • Relativity Certified Administrator is a plus Suggested Skills Cybersecurity, Data Analysis, Database Management, Data Mining, Data Visualization, Information Retrieval, Intelligence Research, Legal Research, Predictive Modeling, Project Management What Relativity Has to Offer Relativity's software helps users organize data and quickly identify key issues during litigation, internal investigations, and compliance projects.

They offer their employees great benefits like: • Flexible work arrangements • Winter break (office closed from Christmas through New Year's Day) • 401k matching • Paid parental leave Posting Type Remote Job Overview At Relativity, we believe the future of Legal Data Intelligence is powered by learning, amplified by AI, and driven by our customers’ success.

Our platform isn’t just software, it’s an intelligent ecosystem that transforms how organizations uncover insights, make decisions, and scale impact. You’ll guide customers and partners in adopting and maximizing our AI-powered and core capabilities, turning complex workflows into intuitive, high-value outcomes.

This role is perfect for someone energized by innovation, passionate about customer impact, and excited to help define how AI is reshaping the legal landscape.