Das ist der Job
Do you have a demeanor that is both engaging and pleasant?
Darum lohnt es sich
Your job – Your pas
• sion
In the area of customer support you are responsible for the management of maintenance, the creation and maintenance of Jira tickets as well as for the training of
• usersFurthermore, you will be responsible for quality assurance including the complete recording of errors and test documentation using tools such as Postman, Fitnesse, Zephyr or si
• milarYou support your developer colleagues by, among other things, managing the dailies, clarifying functional questions, organizing and prioritizing pending tickets and removing obst
• aclesInternal communication between the departments involved as well as SLA management are also part of your
• tasksIn addition, you advise your customers on value propositions and
goals Your profile – Your st
• rengths
You have completed your studies or similar qualification, e.g., in the fields of economics, engineeri
• ng, MINTIn addition, you have (initial) work experience in the financial sector, consulting or in the IT env
• ironmentYou have strong communication skills in English, work independently and are an absolute tea
m player Our of
• fer to you
Great creative freedom and a variety of opportunities for further development in a very trusting and appreciative
• environmentThe choice between different work models (office or hybrid) with flexible working hours, a working time account, overtime regulations and modern and ergonomically equipped w
• orkstationsState-of-the-art collaboration tools for efficient hyb
• rid workingA family-friendly and relaxed atmosphere where ideas are created together and quickly implemented thanks to the fla Are you a communicative organizational talent who understands how to respond to customer needs and wants to help shape internal processes?
Then we are looking for you as Business Consultant – Managed Services (m/f/d) in a hybrid model for our locations in Aachen and Paris
We look forward to getting to know yo
u!
