Customer Relations Consultant

Das ist der Job

If you enjoy helping people, love being on the phone and thrive in a fast paced environment, you'll fit right in.

Darum lohnt es sich

Working closely with the Service team, you'll play an important role in delivering the seamless, professional experience Airport Toyota is known for.

Ideally you have worked within an automotive dealership and/or Service Department. • Most importantly, you are driven to provide an outstanding customer experience and enjoy working as part of a busy, supportive team.

What's In It For You • Monday to Friday roster with no weekend work. • Generous salary package and rewarding bonus structure that recognizes your role. • Work from our brand new, state-of-the-art dealership, with ongoing Toyota manufacturer training. • Supported by an experienced leadership team invested in your success. • Additional benefits: employer paid parental leave, long service and loyalty incentives, novated vehicle leasing, lifestyle discounts across dining, travel and fitness. • Free confidential counseling through the Employee Assistance Program.

Make Your Move If you're ready to put your customer service skills to good use and join a team that genuinely enjoys what they do, we want to hear from you.

Key Highlights • Essendon Fields Location | Brand New State of the Art Dealership • Generous salary package that rewards performance • Ongoing Toyota manufacturer training for genuine career growth Be The Voice Behind An Exceptional Customer Experience At Airport Toyota, exceptional customer service starts long before our customers arrive at the dealership.

We're looking for a Customer Relations Consultant to join our busy Service Department, where you'll manage inbound enquiries, book customer vehicles for servicing and help keep one of Melbourne's busiest Toyota Service Departments running smoothly.

A Day in the Life From the moment you log on, you'll be helping customers book their next service, answering enquiries and keeping appointments flowing through our Service Department. Every conversation is different. Some customers know exactly what they need, while others are looking for guidance or advice.

Your ability to communicate clearly, stay organized and think on your feet will set you up for success.

About You • You enjoy talking to people and know how to make every conversation a positive one. • You are confident on the phone, organized in your approach and able to stay composed when things get busy. • You take ownership of your work and don't wait to be told what to do. • Previous experience in a phone-based Customer Service role is essential.

Apply Now! Apply now to join Airport Toyota and take the next step in your customer service career.