(fluent German & English) Customer Support Consultant (Spain, remotely)

Das ist der Job

Passionate about the world of tech?

Darum lohnt es sich

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.

Let's see what it takes What you will do: • Provide exceptional customer support via emails • Process account seizures (e.g., freezes, wage garnishments) in a timely and compliant manner • Provide information on loan terms, account details, and legal matters • Manage tickets and workflows using Zendesk and Jira • Maintain clear and structured case documentation • Collaborate with internal teams to ensure efficient issue resolution • Meet team KPIs • Always be up-to-date with cutting-edge technology • Securely work with customers' sensitive information • Apply the latest and greatest customer happiness practices What you need to succeed in this role: • Excellent English and German skills (C1 for both spoken and written) • Experience in customer support • Background in banking, legal, or financial services • Solid understanding of GDPR and data privacy standards • Proficiency in using Zendesk and Jira • Analytical and research skills • Strong attention to detail and reliability when handling sensitive or legal information • Positive and responsible attitude • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload) Will be a great plus: • Experience with Confluence • Background working in regulated environments Benefits and Perks: • Fixed schedule: 9 AM - 6 PM CET • Opportunity to work fully remote • Inclusive international environment • Compensation in USD • Good bonuses for referring friends • Paid intensive training and probation • Work-life balance • Responsive management interested in your growth and long-lasting cooperation • Greenhouse conditions for self-development • The items listed in this section may vary depending on the terms of your engagement.

Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.

The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected Who we are: SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. (fluent German & English) Customer Support Consultant (Spain, remotely) (fluent German & English) Customer Support Consultant (Spain, remotely) 2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features.

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Passionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. Excited? We work with clients from over 30 countries and speak over 60 languages. Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills! Visit our website: www.supportyourapp.com DISCLAIMER We are a multinational company with unbiased views.

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