German-speaking Business Travel Consultant

Darum lohnt es sich

CloserHire is partnering with a leading travel management, corporate card, and expense management company to recruit a Business Travel Consultant for their Berlin-based team.

The position offers the opportunity to work in an international and fast-paced environment while supporting business travelers worldwide. • Location: Berlin, Germany • Language: German • Start date: Jan 27 Your Role • Provide customer support via chat, calls, and emails, ensuring a smooth travel experience • Stay up to date with relevant travel information, destinations, and service providers • Assess customer needs, urgency, and preferences efficiently • Handle complex travel bookings, including flights, rail, accommodations, and additional services • Assist customers with self-service options on travel platforms and apps • Ensure responses are timely and aligned with service level agreements (SLAs) • Maintain compliance with company and customer policies, following global travel standards • Provide feedback to stakeholders on service improvements and key processes • Participate in team discussions on industry trends, products, and service providers • Stay informed about best practices in business travel • Meet attendance, training, and performance expectations Your Profile • Fluent German & English (C1), both written and spoken 5+ years of experience in a business travel consultant role, handling air, rail, and accommodation bookings 3+ years of experience using GDS (Sabre • Amadeus, or • Galileo) – mandatory • Experience in customer-facing roles or contact centers • Proficiency with tools such as • Gmail, Zendesk • Slack, and a leading CRM platform • Ability to work rotating shifts (Monday to Friday, 7 AM – 7 PM CEST), rotation every 3 months • Strong multitasking and problem-solving skills • Ability to work independently and handle customer issues efficiently • Professional, empathetic, and excellent communication skills • Additional languages (German, Spanish, Italian) are a plus What Is Offered • Full-time hybrid role in Berlin: primarily remote, with one day per week on-site (approx. 4 days per month) Monday to Friday schedule, no work on weekends or bank holidays • Rotating shifts within 07:00 – 19:00 CEST, adjusted every 3 months • Competitive remuneration based on experience, skills, and performance • Medical, dental, and vision coverage with premium plans • Paid parental leave and bereavement leave • Subsidized commuter benefits • Mental health support programs • Continuous guidance, training, and career development opportunities • Opportunity to work with a globally recognized company in the business travel sector Relocation N/A In this role, you will provide high-quality support to corporate travelers, managing bookings for accommodations, flights, rail travel, and other business travel services.

You will ensure seamless travel arrangements, assist with self-service tools, and ensure compliance with company and customer policies. This is a full-time hybrid position: work primarily from home with one day per week at the Berlin office (4 days/month).