Knowledge Management Analyst – Management Consultant IV

• Capture and maintain project knowledge, including requirements, design decisions, process maps, configuration rationale, issue logs, test evidence, and support documentation.
• Maintain a structured repository for approved artifacts and ensure teams are using current, validated content rather than draft or outdated materials.
• Develop job aids, quick reference guides, FAQs, troubleshooting steps, and user support materials for training, go-live, hyper care, and steady-state operations.
• Support documentation readiness for major delivery checkpoints, including SIT, UAT, user confirmation testing, training, documentation handover, and agency validation activities.
• Coordinate with functional, technical, finance, reporting, and PMO stakeholders to validate content accuracy, completeness, and usability.
• Identify documentation gaps, outdated artifacts, duplicate content, and missing approvals; drive remediation with the appropriate owners.
• Help define artifact ownership, review cadence, approval flow, version control, retention expectations, and retirement criteria for core materials.
• Organize evidence and support materials to enable smoother knowledge transfer to operations, support teams, and agency users.
• Support office hours, training readiness, and post-go-live stabilization by ensuring common issues, resolutions, and updated procedures are documented and easy to access.
• Maintain traceability across requirements, process documentation, training assets, test artifacts, and operational support content to improve auditability and sustainment readiness.

Requirements

• Experience supporting knowledge management, documentation control, training content, or operational readiness in a federal program or enterprise system implementation.
• Strong ability to organize large volumes of project artifacts into a structured, governed repository with clear ownership and version control.
• Experience developing user-facing materials such as SOPs, quick reference guides, FAQs, training aids, and troubleshooting documentation.
• Ability to work across functional, technical, PMO, and business teams to validate content and keep documentation aligned to approved decisions.
• Familiarity with implementation lifecycle artifacts, including requirements, design documents, test evidence, training materials, cutover content, and hyper care support materials.
• Strong written communication, editing, and information-structuring skills with high attention to detail.
• Comfort operating in a compliance-forward environment with formal approvals, documentation discipline, and handoff expectations.
• Experience supporting knowledge transfer, documentation handover, and sustainment readiness is preferred.
• DoD Experience a plus

Core Competencies

Demonstrates expertise in knowledge management and documentation control, with a focus on developing user-facing materials and ensuring compliance in federal program environments. Proficient in organizing project artifacts and maintaining structured repositories to support operational readiness and knowledge transfer.

Highest-signal resume keywords

• Knowledge Management
• Documentation Control
• User-Facing Material Development
• Compliance-Focused Operations
• Stakeholder Coordination

ATS Optimization Keywords

Hard Skills

• Requirements Documentation
• Process Mapping
• Training Material Development
• Version Control
• Artifact Organization
• SOP Development
• Troubleshooting Documentation
• Test Evidence Management
• Operational Support Content
• Auditability Improvement

Soft Skills

• Strong Written Communication
• Attention to Detail
• Information Structuring
• Collaboration
• Editing Skills

Industry Keywords

• Federal Program
• Enterprise System Implementation
• Implementation Lifecycle
• DoD Experience
• Hyper Care Support