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Manning Global, an Internationally renowned staffing and managed services organization specializing in providing staffing solutions for leading corporations in AI, IT & Telecoms, Engineering, Digital Media, Automotive and Renewable Energy is hiring for its own expanding team a Managed Services Consultant - CCaaS to join its managed services project in Germany.
Extremely strong communication and presentation skills Ability to work independently and as a member of a team Demonstrate experience and a passion for the social media or digital technology universe Experience managing projects in IT, SaaS, Social, Analytics or Software environment Experience working with multi-geo, multicultural delivery teams Ability to work effectively under tight deadlines and juggle several assignments simultaneously Experience working on social media management software, customer engagement SAAS, CCAAS platforms are preferred Passion for solving client challenges and commitment to client delight Use of social or digital analysis/engagement tools a plus (e.g. native social platform insights, Google Analytics, social listening platforms, social publishing) Position/Title: Managed Services Consultant - CCaaS Employment: Full time Contract Type: Fixed Term 12 months initially (extendable) Start Date: July/August 2026 Location: Munich, Frankfurt, Mannheim or Dusseldorf, Germany / hybrid Salary Framework: 75-90k EUR/annum Contact: Senior Business Manager on: +49 89 23 88 98 671 Job Descriptions: Managed Services consultant with German language skills B2 or C1 English language fluent skills 4+ years min. of experience in CCaaS delivery/deployment, Contact Centers or similar industry.
Cloud Contact Center experience with platforms such as Mitel, Avaya, Cisco, Amazon Connect, etc In-depth hands-on experience in any of the contact center channels, Inbound, outbound, workforce management, Digital Channels/Omni Channels and contact center automation.
