MS Teams support consultant

Global IT Recruiter @Eurotechsol

We are hiring for

• Location: Germany
• Note: Candidates can work from home but must be open to travelling to client sites across Germany
• Experience: 5+ years

Job Description:

Required Skills

• A minimum of 5 years troubleshooting in IT retail or tech support roles, with a preference for Microsoft technologies expertise.
• Proficiency in technical writing and a good understanding of Microsoft 365 Office applications.
• Experience in diagnosing VoIP call quality problems and expertise in network infrastructures such as Routing & Switching Protocols, TCP/IP, DNS, QoS, SIP.
• Proficient in managing Windows Server, Active Directory, and Session Border Controllers on-premises.
• Knowledgeable in Hybrid Teams configurations and Direct Routing.
• Well-acquainted with Microsoft 365 technologies, especially Skype for Business and Microsoft Teams.
• Familiarity with Teams voice calling plans and subscription models.
• Experienced in deploying, managing, or supporting Enterprise Unified Communications solutions.
• Ability to analyze network data using tools like Wireshark or Fiddler for VoIP issue troubleshooting.
• Skilled in communicating technical issues effectively to both technical and non-technical stakeholders.
• Excellent organizational, time management, communication, and documentation abilities.

Required Skills (with 5+ years of experience in at least three):

• VoIP troubleshooting and network technology expertise.
• In-depth support experience with Microsoft Teams, including the use of the Teams Call Quality Dashboard.
• Network data analysis for VoIP troubleshooting using tools such as Wireshark or Fiddler.
• Extensive experience with Windows-based operating systems and applications.
• Strong troubleshooting and customer-facing IT support capabilities.
• Experience in enterprise settings, supporting executive-level team members.

Desirable Certifications:

• Microsoft 365 Certified: Teams Administrator Associate.
• Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate

Preferred skills: Skype/Teams

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting