Nutritional Consultant – Follow Up

Das ist der Job

About Farmina Farmina Pet Foods is a family-owned Italian company with over 50 years of experience.

Darum lohnt es sich

With a strong international footprint and ambitious growth plans, Farmina continues to expand its presence across Europe and other strategic markets. You'll become part of an international company where customer care, continuous learning, and collaboration are at the heart of everything we do.

We are a leading player in the pet food market, with four production facilities and sales in over 75 countries worldwide. As a Pet Care company, we combine nature and science to develop high-quality nutritional solutions that support the health and wellbeing of pets globally. Make a real difference in the lives of pets and their families.

At Farmina, we believe nutrition is one of the most powerful ways to improve the health and wellbeing of pets. As a Nutritional Consultant – Follow Up, you will play a key role in maintaining long-term relationships with pet owners, providing personalized nutritional guidance, and helping them throughout their pet's nutritional journey.

This is an excellent opportunity for someone who combines technical knowledge with empathy, outstanding communication skills, and a genuine passion for animal health.

What you'll do • Provide ongoing nutritional follow-up to pet owners through Farmina's digital platforms. • Deliver personalized nutritional recommendations via phone, messaging platforms, and mobile applications. • Build trusted relationships with customers, ensuring a high-quality experience throughout their journey. • Support pet owners by translating nutritional concepts into practical, easy-to-understand guidance. • Engage with online communities and digital channels to strengthen Farmina's Pet Care approach. • Monitor customer feedback and engagement, identifying opportunities to improve customer experience. • Collaborate closely with Marketing, Commercial, CRM, and fellow Nutritional Consultants. • Participate in initiatives and events that promote Farmina's nutritional services.

What we're looking for • Degree in Veterinary Medicine, Animal Science, Animal Nutrition, or a related field (preferred). • Previous experience in pet nutrition, customer advisory, veterinary clinics, or customer support. • Excellent communication and relationship-building skills. • Customer-focused mindset with high levels of empathy. • Comfortable working with digital communication platforms and technology. • Ability to work independently while managing multiple customer interactions. • Passion for pets and commitment to delivering exceptional customer care.

Why join Farmina? At Farmina, we combine science, innovation, and passion to improve the lives of pets worldwide. If you're passionate about animal nutrition and enjoy building meaningful relationships with pet owners, we'd love to hear from you. Location: Germany (Remote)