Partner Management Training Specialist

BD Kelberg, Rhineland-Palatinate, Germany

Partner Management Support Jr. Expert

As part of the Global Customer Services (GCS) department, the Partner Management Support Jr. Expert is responsible for collaborating with the external Service Desk provider (BPO) within the MMS EMEA scope.

They serve as the primary point of contact to ensure effective partnership management and are responsible for the development and maintenance of governance and training materials for knowledge management in cooperation with the BPO.

We are flexible! This position can be either full time or part time according to need and individual agreement

Why Join Us?

We are the makers of possible! BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Responsibilities

• Managing the relationship with the Business Process Outsourcing partner (BPO) to ensure expected Service Desk support for customers.
• Preparing the service provider with the necessary technical knowledge and access to tools to best support our customers.
• Ensuring relevant trainings and C2Cs are assigned and updated for both the BPO and the expert group within BD.
• Communicating changes to key products, processes, and ways of working to the BPO.
• Developing and updating governance and training materials for knowledge management in collaboration with the BPO.
• Maintaining and updating the knowledge base for partners.
• Contributing to the continuous improvement of Service Desk processes.
• Proactively communicating with partners regarding the status of their requests.
• Supporting the Partner Management Team with administrative tasks.

Qualifications

• Completed commercial or technical education or equivalent qualification.
• Initial experience in Service Desk or customer support is an advantage.
• Good knowledge of MS Office applications.
• Strong communication skills and customer orientation.
• Independent and structured working style.
• Team player with resilience.
• Very good command of English.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

Click on apply if this sounds like you!

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

To learn more about BD visit: https://bd.com/careers

Primary Work Location

DEU Kelberg - Rowastrasse

Salary Range Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Training, Administrative, and Education
• Industries: Medical Equipment Manufacturing

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