Sales Consultant (m/f/d) · Airport Hamburg

Introduction Sentence

For our Airport Hamburg, we’re currently looking for a full-time team member (37,5 hours per week) to join us!

Your new job includes

At Airport Hamburg, as part of a family-owned group of companies, we inspire international travelers – with a passion for high-quality products, in-depth expertise, and an authentic approach that makes the difference.
As a Sales Consultant you are a passionate host – you genuinely enjoy inspiring passengers, engaging them with our products, and creating a shopping experience that leaves a lasting impression.

In particular, you will

• provide expert advice to customers and actively lead sales conversations – by asking targeted questions, you identify the individual needs of our passengers and offer tailored recommendations based on your product knowledge
• create an inspiring customer experience on the sales floor – you proactively approach passengers, spark genuine interest in our products and services, and make shopping a special experience – from the initial greeting through to a warm and appreciative farewell
• take responsibility for the sales process through to completion – you confidently guide customers to the checkout, integrate our loyalty program into your consultation, and remain friendly and professional even in challenging situations
• manage your time independently – you recognize peak sales periods and focus fully on passengers to make the most of every sales opportunity
• ensure operational standards on the sales floor – you reliably implement applicable standard operating procedures (e.g. shop maintenance, stock control), while always prioritizing the customer interaction
• professionally resolve customer requests and complaints – you approach every concern with a solution-oriented mindset and ensure a positive, lasting customer experience

Preferred Profile

• Completed vocational training in retail, the service sector, or comparable sales experience – most importantly, you enjoy direct customer interaction and have a strong sense for sales situations
• An open, proactive approach to customers – you enjoy engaging with people, intuitively recognize their needs, and create a welcoming atmosphere on the sales floor
• Strong communication skills – whether in sales conversations or within the team, you strike the right tone and convince with clear, appreciative communication
• Genuine enthusiasm – you quickly get excited about new topics and authentically pass this energy on to our passengers
• Team spirit and collaboration – you enjoy working as part of a team, support your colleagues, and actively contribute to a positive working environment in retail
• Very good German and English skills – you communicate confidently in both languages with our international passengers; additional languages are a welcome plus
• Flexibility in working hours (4:30 a.m. – 9:30 p.m.), particularly to ensure presence on the shop floor during peak traffic and high-revenue days as well as relevant shifts

Closure

If you do not tick all boxes, but still believe you are a match to this role, we are happy to get in touch.

Competencies