Sales Consultant (m/f/d) · Airport Hamburg

We offer an exceptional shopping experience for travelers everywhere. In more than 340 duty- free shops around the globe, our customers will find a remarkable product range that fulfils and exceeds their every wish and expectation. We benefit not only from 140 years of retail experience, but also from the dedication and passion of our staff. From Hamburg to Sydney and beyond – they know how to keep customers happy and inspired with comprehensive product knowledge and extraordinary service. Join our team and discover what we can achieve together.

For our Airport Hamburg, we’re currently looking for a full‑time team member (37,5 hours per week) to join us!

Your new job includes

At Airport Hamburg, as part of a family‑owned group of companies, we inspire international travelers – with a passion for high‑quality products, in‑depth expertise, and an authentic approach that makes the difference.
As a Sales Consultant you are a passionate host – you genuinely enjoy inspiring passengers, engaging them with our products, and creating a shopping experience that leaves a lasting impression.

In particular, you will

• provide expert advice to customers and actively lead sales conversations – by asking targeted questions, you identify the individual needs of our passengers and offer tailored recommendations based on your product knowledge
• create an inspiring customer experience on the sales floor – you proactively approach passengers, spark genuine interest in our products and services, and make shopping a special experience – from the initial greeting through to a warm and appreciative farewell
• take responsibility for the sales process through to completion – you confidently guide customers to the checkout, integrate our loyalty program into your consultation, and remain friendly and professional even in challenging situations
• manage your time independently – you recognize peak sales periods and focus fully on passengers to make the most of every sales opportunity
• ensure operational standards on the sales floor – you reliably implement applicable standard operating procedures (e.g. shop maintenance, stock control), while always prioritizing the customer interaction
• professionally resolve customer requests and complaints – you approach every concern with a solution‑oriented mindset and ensure a positive, lasting customer experience

What you should bring along

• Completed vocational training in retail, the service sector, or comparable sales experience – most importantly, you enjoy direct customer interaction and have a strong sense for sales situations
• An open, proactive approach to customers – you enjoy engaging with people, intuitively recognize their needs, and create a welcoming atmosphere on the sales floor
• Strong communication skills – whether in sales conversations or within the team, you strike the right tone and convince with clear, appreciative communication
• Genuine enthusiasm – you quickly get excited about new topics and authentically pass this energy on to our passengers
• Team spirit and collaboration – you enjoy working as part of a team, support your colleagues, and actively contribute to a positive working environment in retail
• Very good German and English skills – you communicate confidently in both languages with our international passengers; additional languages are a welcome plus
• Flexibility in working hours (4:30 a.m. – 9:30 p.m.), particularly to ensure presence on the shop floor during peak traffic and high‑revenue days as well as relevant shifts

What you can be excited about

Attractive employeediscounts

Subsidised publictransport

Extensive onboarding

Corporate healthmanagement

Employer-funded pension

We welcome all people, regardless of age, ethnicity, nationality, gender identity, religion, ideology, sexual orientation, social background or disability.