Sales & Reservations Consultant

Das ist der Job

KPA’s & Key Responsibilities • Responsible for assisting and advising agents and customers with the purchasing of our travel & tour products. • Maintaining the company’s strategic sales & reservations plan that expands our customer base in ensuring the continued growth and presence of the Hotspots2c Tours brand. • Build and maintain efficient and professional relationships with all existing agents, new agents, clients and staff. • Liaise with operations department with regards to tour popularity, viability & occupancy levels as well as activity & accommodation bookings and vehicle and guide availability. • Assist, on a rotational basis, with after-hours operational phone and e-mail enquiries. • Ensure the best possible customer service standards including telephone, email & digital communication etiquette when dealing with clients and agents. • Assist in marketing related activities. • Assist with the finance team with financial activities such as checking invoices and payments etc. • Assist in identifying emerging markets and market shifts while being fully aware of new products and competitor status. • Have sound product knowledge and be aware of global industry trends and travel regulations at all times. • Reports to the Sales Manager.

Darum lohnt es sich

Under a passionate leadership team, the candidate must be able to implement and maintain a strategic sales plan that expands the company’s customer base and ensures its continued growth in a competitive tourism sector.

The applicant must have a sound geographical knowledge of South Africa as well as a genuine passion for inbound tourism, and assist the marketing team in promoting our country as an ideal international travel destination.

About the Role As our Sales & Reservations Consultant, you will be the key point of contact for local and international sales agents as well as our direct clients.

Requirements • Previous experience in sales, reservations, travel consulting, or a similar role (inbound tourism experience preferred). • Strong knowledge of South Africa as a travel destination. • Excellent communication and interpersonal skills. • Organised, detail-oriented, and able to work under pressure. • Proficiency in reservations systems, Microsoft Office, and online communication. • A passion for travel and delivering exceptional customer service. • Strong interpersonal skills, tenacity, drive and positivity • Ability to work collaboratively with colleagues and staff to create a result driven, team-oriented environment • Valid drivers license.

What We Offer • A supportive and professional but fun work environment. • Opportunity to work with exciting international markets. • Competitive remuneration package. • Career growth in the inbound tourism industry.

How to Apply • If you’re ready to bring your expertise and enthusiasm to our team, please send your CV, a short cover letter and salary expectations to hr@hotspots2c.co.za with the subject line: Reservations Consultant Application. • Only shortlisted applicants will be contacted • If you do not hear back from us within two weeks of sending your application, please consider your application unsuccessful • This is an office based position, in Somerset West Get AI-powered advice on this job and more exclusive features.

A highly reputable and established Tour Operator, based in Somerset West, is looking for a passionate and energetic Sales and Reservations Consultant to achieve and maintain a comprehensive administrative, sales and reservations framework for our central reservations department.

This is a strategic role affording growth potential for the right candidate. This role requires a high level of interpersonal & communication skills, strong work ethic, vibrant personality, attention to detail and project management skills.

Your role will involve handling enquiries, assist in creating tailor-made itineraries, confirming group tour bookings, and ensuring smooth travel arrangements — all with the goal of growing sales and exceeding client expectations.