Salesforce Consultant Service Cloud (m/f/x)

Das ist der Job

Munich and all our other German locations Do you want to shape the customer service of the future?

Darum lohnt es sich

Apply now and become part of our team! In this role, you will analyze and optimize service processes, develop scalable solutions on the Salesforce platform and take on technical responsibility in multi-cloud projects.

Your tasks as Salesforce Consultant Media Cloud (m/f/x) As a Senior Consultant for the Salesforce Service Cloud (m/f/x), you will advise our customers on the analysis, optimization and digitalization of their service processes.

You will bring a deep understanding of processes, industry knowledge and best practices to develop scalable and user-centric solutions - always in close collaboration with project management and other cloud streams.

In complex transformation projects, you take on technical responsibility for the service area and accompany our customers through the change.

This is how you help us make digitalization tangible: Carry out requirements surveys in the customer service environment Analyze and redesign service processes according to best practices Take technical responsibility for the service stream in multi-cloud projects Advise on the optimal use of Salesforce Service Cloud functions (e.g. case management, omni-channel, flows, knowledge management, CTI, digital engagement, agent workspace, Einstein bots) Work closely with project management, development and other specialist departments Play an active role in the further development of our service