SAP First-Level Support Consultant (SAP FI Focus) – Advanced English – Remote (Europe & LATAM) - Madrid, España

SAP First-Level Support Consultant (SAP FI Focus) – Advanced English – Remote (Europe & LATAM)

Location: Europe & LATAM

Work Model: Remote

Contract Type: Freelance

Allocation: Full Time

Language: Advanced English (C1 required)

Role Overview

We are looking for SAP First-Level Support Consultants to join an ongoing SAP support service supporting a large healthcare organization.

The role focuses on SAP ECC/R3 operational support, ticket handling, user administration, incident triage, and first-level functional support activities across multiple company codes and business entities.

This is an excellent opportunity for professionals with SAP support experience who enjoy service-oriented roles, user interaction, and high-volume operational environments.

Responsibilities

• Provide first-level support for SAP ECC/R3 environments.
• Manage incoming incidents, tickets, and user requests.
• Process and resolve standard support cases independently.
• Perform issue triage and elevate more complex incidents to second and third-level support teams.
• Support SAP user administration activities.
• Monitor interfaces, IDocs, batch input processes, and operational alerts.
• Support recurring SAP FI period opening, closing, and locking activities.
• Participate in internal and customer meetings.
• Maintain documentation and support procedures.

Requirements

• 1–2+ years of hands‑on SAP ECC/R3 support experience using SAP GUI.
• Basic knowledge of SAP FI, including:
• Company Codes
• Fiscal Year Variants
• Period Opening and Closing Activities
• Experience with SAP user administration using SU01.
• Basic understanding of role and authorization management using PFCG.
• Experience with ITSM or ticketing tools, preferably ServiceNow.
• Ability to manage a high volume of incidents and requests.
• Experience supporting users with different levels of technical knowledge.
• Advanced English (C1 required).

Nice to Have

• Previous experience in the healthcare sector.
• Experience supporting hospital groups or organizations with multiple company codes.
• Knowledge of IDoc monitoring, interfaces/EDI, and batch input processes.
• Exposure to SAP MM or SAP SD environments.
• Experience in multicultural and international support teams.
• German language skills.

Benefits

• Fully remote work model.
• Full-time allocation.
• Long-term opportunity based on service quality and performance.
• International and collaborative environment.
• Exposure to large SAP ECC/R3 support operations.
• Opportunity to work within the healthcare sector.