Senior Consultant / Manager – SAP S/4HANA Service & SAP CS

• Location: Germany
• Working model: Hybrid
• Employment: Permanent
• Seniority: Senior Consultant or Manager

The opportunity

IgniteSAP is representing a leading international consulting organisation that is expanding its SAP Customer Experience and Service Transformation practice in Germany.

We are looking for experienced SAP S/4HANA Service or SAP Customer Service professionals who can combine strong functional knowledge with client-facing consulting capabilities.

You will help major national and international organisations modernise their customer-service, technical-service and after-sales operations. This will include transforming established SAP CS environments and designing integrated service processes using SAP S/4HANA.

Your responsibilities

• Advise clients on the analysis, design and optimisation of end-to-end customer-service and after-sales processes.
• Design and configure SAP S/4HANA Service, SAP CS or integrated solutions using both platforms.
• Deliver capabilities across service requests, service orders, contracts, warranties, entitlements, repairs, returns, confirmations, pricing and billing.
• Support clients transitioning from SAP ECC Customer Service to SAP S/4HANA Service.
• Assess existing processes and system landscapes before defining target processes, solution designs and transformation roadmaps.
• Lead requirements and fit-to-standard workshops with business and IT stakeholders.
• Integrate service processes with SAP SD, MM, EAM/PM, FI/CO, SAP Sales and Service Cloud, and field-service solutions.
• Contribute throughout implementation, including configuration, functional specifications, testing, data migration, cutover, go-live and hypercare.
• Work with multidisciplinary and international consulting teams.

At Manager level, you will also:

• Lead SAP service workstreams and project teams.
• Manage senior client stakeholders and delivery risks.
• Take responsibility for project quality, budgets and outcomes.
• Support proposals, account development and the expansion of the SAP service portfolio.
• Coach and develop junior consultants.

Your profile

• At least three years of relevant experience for Senior Consultant level or approximately five years for Manager level.
• Strong project experience with SAP S/4HANA Service, SAP CS or both.
• Good knowledge of technical service, customer service, maintenance or after-sales processes.
• Hands-on experience with SAP configuration and functional solution design.
• Participation in at least one SAP implementation, rollout or S/4HANA transformation.
• The ability to translate business requirements into practical SAP processes and solutions.
• Previous workstream or team leadership experience is required for Manager-level applications.
• A degree in business administration, information systems, engineering, computer science or a comparable discipline.
• Very good German and English.
• Willingness to travel according to project requirements.

What is offered

• Complex SAP transformation programmes with major national and international clients.
• A defined career path at Senior Consultant or Manager level.
• Flexible hybrid working and modern working-time arrangements.
• 30 days of annual leave.
• Extensive professional, technical and leadership development.
• Access to an international SAP consulting network.
• Mentoring and long-term career development.
• Competitive fixed salary and performance-related remuneration.

To discuss this position confidentially, apply through IgniteSAP with your current CV and details of your SAP S/4HANA Service or SAP CS project experience.