Senior Consultant SAP Customer Service (all genders)

Position Overview

As a Senior Consultant SAP Customer Service, you will drive the digital transformation of our clients, managing SAP projects from planning through execution, with a focus on SAP Customer Service modules.

Responsibilities

• Consulting: Lead the digital transformation initiatives for our clients, whether greenfield implementations or system updates.
• Project Execution: Oversee the planning, management, and execution of SAP Customer Service projects.
• Hands-on Implementation: Take responsibility for system settings and customizations using your expertise.
• Client Relations: Maintain and develop relationships with clients, ensuring their needs are met effectively.

Qualifications

• Educational Background: A degree in a STEM field, Business Administration, or a comparable qualification.
• SAP Skills: Extensive experience with SAP Customer Service (and possibly SAP Customer Management), with additional knowledge in CRM (Service focus) and FSM being advantageous.
• Communication Skills: Fluent in German and English, with excellent communication skills both internally and externally.

Our Culture

We foster a supportive, respectful, and diverse work environment where team spirit and mutual appreciation are paramount. We value different perspectives and promote growth through comprehensive training and transparent career paths. Recognized as one of Germany’s best employers in IT, we are committed to your development and well-being.