Senior Functional Consultant (Ref: 197763)

About Us

We're supporting a growing ServiceNow transformation consultancy that is looking to add a number of Senior Functional Consultants to its UK practice.

This is a client-facing role focused on helping organisations improve service delivery, employee experience and operational efficiency through ServiceNow-enabled transformation.

We're looking for consultants who enjoy working with business stakeholders, leading workshops, understanding challenges and translating requirements into practical solutions.

Job Description

ou'll be comfortable engaging with stakeholders, understanding business processes and helping shape ServiceNow-enabled solutions that deliver measurable outcomes.

This role would suit someone currently working as a:

• Senior Functional Consultant
• Functional Consultant
• ServiceNow Consultant
• Senior Business Analyst
• Business Process Consultant
• HRIS Consultant
• Service Delivery Consultant

Key Responsibilities

• Lead discovery workshops and stakeholder interviews
• Gather and document business requirements
• Analyse and map current and future-state processes
• Create user stories and functional specifications
• Support ServiceNow solution design and delivery
• Work closely with architects, developers and project teams
• Facilitate UAT and support adoption activities
• Build trusted relationships with client stakeholders
• Drive continuous process improvement initiatives

Requirements

• Experience as a Functional Consultant, Business Analyst, Process Consultant or ServiceNow Consultant
• ServiceNow experience across HRSD, CSM, ITSM or Employee Services
• Strong workshop facilitation and stakeholder management skills
• Requirements gathering and process mapping experience
• User story creation and backlog management
• UAT planning and execution
• Experience working within Agile delivery environments

Desirable

• Shared Services experience
• HR Operations or Employee Services exposure
• ServiceNow CSA or CIS Certifications
• ITIL Certification
• Experience supporting large-scale transformation initiatives