Senior IT Consultant, Microsoft Cloud D365

Darum lohnt es sich

Responsibilities • Collaborate with IT and business stakeholders to understand and implement requirements for applications focused on Customer Channels such as Microsoft Dynamics 365 (capabilities across pre-sales, sales, after-sales, marketing, and customer service) and online channels (e.g., customer portals) to enhance the digital customer experience. • Work with members of various IT teams to oversee development, implementation, and regression testing of applications using an integrated approach across D365 modules and business divisions. • Stay up to date with industry trends, best practices, and technologies and proactively work with business stakeholders to identify use cases for the respective Heraeus companies. • Conduct gap analysis and process mapping to define functional specifications for enhancements and customizations, with a focus on D365. • Assume responsibilities as a D365 administrator, focusing on integrated setup and administration of D365 modules. • Drive adoption and monitor tool and process performance metrics, identifying opportunities for optimization and for realizing enhancements.

Qualifications • Master’s degree in Computer Science, Information Systems, or a related field. • 5+ years of experience working with D365 (Sales, Marketing, Customer Service), ideally in a consulting or solution-oriented role. • Deep expertise in administration and configuration of D365 environments, including environment and lifecycle management. • Strong experience with D365-related technologies such as Power Platform, Power Automate, Power Apps, and Power Pages. • Knowledge of data and compliance considerations within D365 implementations. • Experience gathering requirements, conducting gap analyses, process mapping, and creating functional specifications in an integrated D365 environment. • Knowledge of data management best practices and data integration concepts is a plus. • Strong analytical and problem-solving skills with the ability to translate business language into IT requirements and vice versa. • Excellent English communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels. • Self-motivated and proactive, with the ability to work independently and manage multiple priorities.