Senior Service Consultant Professional Services (f/m/d)

Das ist der Job

Curious and enthusiastic about new technologies.

Darum lohnt es sich

The Professional Services team implements technically demanding projects with complex communicati Your profile A technical background in IT or telecommunications At least 5 years of experience with project work/implementation, ideally in the telecom sector, such as Contact Center, UCaaS, ACD or IP Centrex Good understanding of SIP, VoIP or NGN Experience in scripting and integration of APIs Very good written and spoken German and good English skills Further language skills are an advantage Proactive with strong collaboration skills, contributing to project initiatives.

Humble to learn and keen on knowledge sharing. The role Your Mission As a (Senior) Service Consultant in Professional Services, you will play a crucial role in fulfilling customer requirements through our premium telecommunications solutions.

Your primary responsibility will be to implement customized contact center projects that cater to our clients' specific needs. This includes conducting detailed project workshops, creating functional specifications, overseeing project implementation, and providing comprehensive training to agents, supervisors, and administrators.

Additionally, you will offer go-live support, post go-live hypercare and collaboration in root-cause analysis for business-critical cases. Your success in this role will be defined by your ability to meet deadlines, provide in-depth solutions, and maintain transparency and authenticity in your work.