ServiceNow Business Senior Consultant

Das ist der Job

Lead discovery and process design workshops; document future‑state processes and map them to ServiceNow capabilities.

Darum lohnt es sich

Your future starts here We are looking for an experienced Customer Advisory & Account Developer to join our team in Geneva or Lausanne. Support the delivery team with enhancements, configuration changes, and new module roll‑outs within existing customer environments.

Provide support for handling escalations and coordinate cross‑functional resolution together with technical teams. Collaborate with the sales team to identify and qualify upsell and cross‑sell opportunities within the existing account base and identify needs from customers regarding ServiceNow capabilities, organizational and process changes.

Self‑driven, customer‑focused, and able to work independently as well as in a team. Benefits With us, you have the opportunity to work in one of our offices in Switzerland or in your home office. As a Swisscom employee, you can look forward to a variety of attractive benefits that will enrich your work experience.

These include a pleasant working environment, financial benefits and exciting opportunities for professional development. #J-18808-Ljbffr In this role, you will own and grow relationships with a portfolio of existing enterprise clients, acting as their trusted advisor on the ServiceNow platform.

You bring deep platform expertise and the ability to translate complex business challenges into scalable ServiceNow solutions. Responsibilities Serve as the primary point of contact for a portfolio of existing enterprise customers, driving satisfaction, adoption, and advising on platform maturity, scalability, and stability.

Conduct regular business reviews, roadmap workshops, and health checks to identify expansion opportunities and mitigate churn risk. Advise customers on ServiceNow best practices, new module capabilities, and upcoming releases relevant to their business goals.

Translate customer requirements into actionable functional specifications, working closely with solution architects and developers. Your profile Minimum 4–6 years of experience with the ServiceNow platform in a consulting, advisory, or customer success capacity required.

Proven expertise across core ServiceNow modules: ITSM, ITOM, ITAM, CSM, and/or SPM. ITIL Certification (Foundation level or higher) with ServiceNow certifications (CSA, CIS, or higher) as a strong plus. Experience managing customer accounts or stakeholder relationships at enterprise level.

Ability to run workshops and facilitate discussions with both technical and non‑technical audiences. Strong analytical and problem‑solving skills; structured, detail‑oriented way of working. Excellent communication and consulting skills – capable of engaging both business and technical stakeholders.

You will come into contact with agile working methods and the latest technologies. We offer flexible working hours to meet your personal needs.