Solutions Consultant, Post Sales, Commercial

Responsibilities • Partner with Account Managers to demonstrate new Ramp products and features to existing customers, building the business case for expansion through customized demos and workflow illustrations • Evaluate customer requirements for expansion opportunities, assessing fit through use‑case analysis, ROI assessments, and technical scoping • Design and recommend best‑fit Ramp architecture — including when and how to use APIs, ERP integrations, and HRIS connectors — based on each customer's existing systems and workflows • Act as a technical advisor to customers and internal teams, guiding integration, configuration, and system design decisions without writing code directly • Troubleshoot ERP and integration blockers, and guide customers through complex configuration decisions across NetSuite, Sage Intacct, Microsoft Dynamics, Oracle Fusion, and others • Support Account Managers on technical workstreams, ensuring faster time‑to‑value during product rollouts and expansions • Be a subject matter expert across accounting systems and integration partners; advocate for integration development in line with customer needs alongside Product and Partners • Influence Ramp's product roadmap by channeling customer pain points and feedback to Product and Engineering teams • Contribute to internal documentation, tooling, and knowledge bases that scale Ramp's ability to support integration use cases across a growing customer base Requirements • 3+ years in Solutions Consulting, Technical Consulting, Implementation, or a similar customer‑facing technical role in SaaS or fintech • Bachelor's degree in computer science, engineering, finance, business, or a related field • Hands‑on familiarity with ERP systems (NetSuite, Sage Intacct, Microsoft Dynamics, Oracle Fusion) and finance/accounting workflows • Comfort with APIs, integration logic, and system architecture — and the ability to explain those concepts clearly to finance and operations stakeholders • Experience running product demonstrations and translating complex technical capabilities into clear business value • Strong communication skills: able to guide customers toward scalable approaches and diplomatically steer conversations when requests are misaligned with product capabilities or best practices • Collaborative mindset; effective working cross‑functionally with Account Management, Product, and Engineering • Thrives in ambiguity and fast‑paced environments; highly organized, ownership‑oriented, and resourceful as Ramp scales its up‑market motion