Strategy and Transformation Manager

• We’re looking for a Strategy & Transformation Manager to join our team and help steer Tourlane through its next chapter. Reporting to the Director of Strategy & Transformation and working directly with the COO, you’ll own the projects, analyses, and operating rhythms that decide how the company is run - and whether it wins
• This is a hands-on role in a scale-up, not a corporate. You’ll be close to all of the departments and leads, the data, and the day-to-day operations - building the analyses, driving the workstreams, and translating strategy into results with impact
• Own the projects that matter: Take end-to-end ownership of two to three of Tourlane’s most important strategy and transformation projects - scope, governance, cross-functional delivery, progress tracking, and escalation. Not coordination, not support - full ownership
• Drive Strategic Decision Making: Prepare quarterly strategy reviews and ad hoc analyses that shape the decisions leadership actually makes
• Support in the operating rhythm: Deliver leadership and board materials on a reliable cadence - agendas, decks, summaries - and run weekly tracking of OKRs and key initiatives across the company
• Own the Net Promoter Score: Our core customer satisfaction metric end to end: data collection, analysis, and quarterly reviews with clear insights and trends
• Turn data into decisions: Own a recurring business or customer metric end to end. Build the dashboards, surface the insights, and make them land with a senior and executive audience
• Work across the org: Partner with every function - Commercial, Product, Tech, Operations, Finance - to unblock delivery, align on priorities, and make sure execution matches ambition
• Rare breadth: you work across both strategy execution and the operating model, directly with the Director of Strategy & Transformation and the COO. High visibility, real impact on how the company is steered - and a front-row seat (and hand on the wheel) as Tourlane scales

Benefits

• Learning & development
• Inclusive environment: bring your whole self!
• Flexibility to work remotely from almost any country
• Hybrid working model and office in the heart of Berlin
• Multiple offerings for mental health wellbeing
• Fresh fruits, muesli & drinks in the office
• We love having dogs in the office
• Hands-on data analysis and reporting - ideally owning a recurring business or customer metric
• Experience preparing executive or leadership materials such as decks and review documents
• A track record of turning data into clear insights and dashboards for a senior and executive audience
• Strong analytical and data skills
• A degree from a leading business school or a comparable quantitative programme, with a strong academic record
• Ownership of cross-functional projects end to end, including progress, risks, and blockers
• Fluent in English (German is a plus)
• AI literacy - confident using AI tools to speed up analysis, research, drafting, and reporting
• Experience in strategy consulting, or a similar analytical role in a start-up or scale-up (e.g. Chief of Staff, Strategy Manager, Strategy & Ops)
• Structured Problem Solving: You break complex, ambiguous problems into clear workstreams, sharp analyses, and decisions leadership can actually act on
• Executive Communication: Confident deck and presentation building, structured documentation, and the ability to write and speak clearly to a senior audience
• Analytical & Data Fluency: Comfortable in spreadsheets and BI tools, you turn messy data into clean insights - and know when a number is worth trusting
• Ownership & Startup/Scale-Up Mindset: Flexible, "no box" attitude with a "can achieve" mentality - you own outputs end to end and thrive in fast-moving environments
• Discretion & Reliability: Comfortable working with senior stakeholders and handling confidential topics with maturity and judgment
• Project Ownership: You run cross-functional projects end to end - scope, cadence, stakeholders, risks - without needing heavy direction
• AI-Enabled Delivery: You use AI tools fluently to move faster on analysis, research, and drafting - and know where to add the human judgment

Skills we’re looking for: