Technical Support Consultant - on premise solutions (all genders)

Das ist der Job

You keep an eye on new technical developm

Darum lohnt es sich

You are the expert for technical advice and troubleshooting in the on-premise area and support our 2nd level support team with complex challenges.

Your tasks at a glance: Technical consulting : You will independently advise our customers at national and international level (focus on Europe and the Arab region) on specific use cases and help them to achieve the full potential of their on-premise solutions.

Support for system and software tests : You will work closely with our development team and assist with tests to ensure system stability. 2nd level support : You will also handle complex 2nd level support requests for our cloud solutions and ensure that technical problems are solved quickly and competently.

Your tasks In this key position, you will make a significant contribution to maintaining customer satisfaction at a consistently high level by handling complex technical issues relating to on-premise installations.

Maintenance and service : You will be responsible for the regular maintenance and service of on-premise installations to ensure smooth operation, mostly using Linux.

Troubleshooting : In the event of technical faults in the on-premise solutions, you are the first point of contact for 2nd level questions for efficient and sustainable problem solving.

Further development of support processes : You find potential for improvements in our processes and proactively initiate these in order to continuously optimize our service.