eschbach GmbH

We are looking for

Head of Customer Solutions (m/w/d) to drive the successful implementation of our AI-enabled Intelligent Operations Platform (IOP) across global pharma and chemical manufacturing programs - turning PoCs into scalable deployments and driving measurable customer value, adoption and growth.

Your tasks

Leadership & Team Development

• Build and lead high-performing consulting & implementation teams
• Develop capabilities to deliver scalable, high-impact IOP solutions
• Shape effective ways of working and drive organizational growth
• Drive predictable ARR growth, services revenue and capacity utilization through strong execution

Solution & Project Delivery

• Lead end-to-end delivery of IOP (PoCs, pilots, global rollouts)
• Translate customer processes into scalable solution designs
• Ensure measurable outcomes through clear KPIs and success criteria
• Integrate IOP into customer IT architectures (e.g. MES, ERP, LIMS, data platforms, AI)

Customer Growth & Value

• Drive expansion from pilots to multi‑site and global programs
• Partner with Sales on strategic accounts and pre‑sales activities
• Deliver ARR growth, services revenue, and strong customer value

Customer Success & Adoption

• Build strong relationships with senior stakeholders (Ops, OE, IT)
• Drive user adoption, value realization, and high renewal rates
• Ensure highest renewals rates by ensuring customer value and address risks early

Technology & DevOps

• Ensure technically excellent, scalable implementations
• Foster strong collaboration with Dev & DevOps teams
• Drive continuous improvement, innovation and operational stability
• Ensure technical excellence of our implementations by driving proactive continuous improvement, RCAs and CAPAs

Your profile

• 7+ years of experience in Pharma Operational Excellence or digitalisation within pharma manufacturing
• Proven experience leading software PoCs and pilots in corporate or global programs
• Leadership experience in building, developing, and transforming teams
• Strong commercial mindset with the ability to partner effectively with Sales and drive growth
• Strong stakeholder management and communication skills, including senior leadership interaction
• Structured, hands‑on, and solution‑oriented with a high level of ownership
• Adaptable and resilient in dynamic, fast‑paced environments
• Willingness to travel and work with international customer and teams
• Fluent English and German skills

Our offer

• Great team spirit – Work with colleagues who make collaboration fun and always have each other’s backs.
• Personal development – We support your strengths and give you the space to grow both professionally and personally.
• Responsibility & creative freedom – With us, you’re encouraged to think ahead, contribute ideas, and help shape how we work.
• Feel‑good workplace – Enjoy a modern, ergonomic office in the heart of Bad Säckingen, complete with a rooftop terrace, free parking, and plenty of cozy spots to work or relax.
• Team culture that connects – Game nights, hikes, BBQs, Christmas parties & more – we love spending time together beyond work.
• Flexible working – Thanks to our home‑office policy, you stay connected and productive even when working remotely.
• Snacks & soul food – Fresh coffee, fruit, and snacks are always available – plus, you can enjoy free, delicious lunch options from local spots in town.