Swisscom (Switzerland)

Overview In this role you design and implement ServiceNow solutions to help customers digitalize processes. You collaborate with business units, architecture, development and operations to translate needs into viable solutions. You take responsibility in projects, lead workshops, and contribute design and implementation expertise. You work across ITSM, CSM and other ServiceNow applications to drive automation and efficient workflows while coordinating with Swisscom B2B customers and cross-functional teams.

Leistungen / Benefits flexible working hours home office pleasant working environment financial benefits opportunities for professional development various attractive benefits as a Swisscom employee Verantwortungsbereiche design ServiceNow solutions from concept to implementation capture requirements and develop solution designs address architectural topics and coordinate with business units facilitate customer workshops and onboard rapidly into projects collaborate with development, operations, product owners and cross-functional teams drive automation, AI-enabled workflows and modern ServiceNow capabilities support agile project execution and delivery for demanding customers Zentrale Anforderungen Several years of ServiceNow project experience (configuration, implementation, rollout) for demanding customers CSA, CAD, and at least one CIS certification (preferably ITSM or CSM); ITOM

focus is a plus experience moderating workshops, gathering requirements, writing user stories, and addressing architecture in an agile environment university degree (ETH/Uni/FH) in Computer Science, Business Informatics or equivalent excellent German and English skills (spoken and written) strong ability to map interdependencies, structure complex topics and derive actionable steps customer-oriented, accountable, calm under deadlines and able to drive projects forward workshop facilitation strong communication customer focus ServiceNow IT Service Management (ITSM) Customer Service Management (CSM)