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• Own customer projects from discovery and workshops through ongoing implementation

• Work alongside experienced team members during your first few weeks, then lead projects independently

• Manage multiple customers in parallel

• Report directly to the founder and work closely with the engineering team

• Serve as the primary point of contact for customer projects, usually working directly with customers’ executive leadership

• Prepare and facilitate workshops

• Run weekly calls and demos

• Own scoping and translate requirements for the engineering team

• Help customers work measurably differently within just a few weeks

• Build initial prototypes yourself using modern AI tools, without coding

• Prepare pre-sales opportunities and participate in proposal discussions

• Gradually take ownership of expansion opportunities with your existing customers

• Develop templates, checklists, and processes that become standard practice for the delivery team

• During the first 6–8 weeks, shadow ongoing projects, gradually take over workshops and calls, and learn the tools with real customers

• After approximately three months, independently lead 2–3 customer projects

• After six months, manage customers independently

Requirements

• 2–4 years of professional experience in a customer-facing role, such as an Implementation or Onboarding Consultant in B2B SaaS, a rollout or ERP consultant, a digital or process consultant, or a Project Manager / Chief of Staff for digital transformation projects at mid-sized companies

• Have led at least one customer project from kick-off through go-live

• Experience independently facilitating workshops, training sessions, requirements‑gathering sessions, or demos

• Structured way of working, even without predefined processes

• Fluent German

• Full-time work authorization in Germany

• English at a solid professional working level

• Technical curiosity and a willingness to try out new tools independently

• Regular use of ChatGPT or Claude

• Willingness to lead customer conversations and take ownership

• No computer science degree, coding experience, or completed AI project required

• Nice to have, but not required: personal projects built with AI tools such as Claude, n8n, or Lovable; experience with mid‑sized business customers; pre‑sales experience; change management experience

Core Competencies

Demonstrates strong project management capabilities by independently leading customer projects from discovery to implementation, while effectively facilitating workshops and managing customer relationships. Proficient in using modern AI tools to enhance customer engagement and deliver measurable results.

Highest-signal resume keywords

• Customer Project Management

• Workshop Facilitation

• B2B SaaS Experience

• Fluent German

• Technical Curiosity

Hard Skills

• Project Management

• Requirements Gathering

• Customer Onboarding

• Digital Transformation

• Process Consulting

Soft Skills

• Leadership

• Communication

• Organizational Skills

• Problem‑Solving

Industry Keywords

• B2B SaaS

• ERP Consulting

• Change Management

• Pre‑Sales Experience

Tools & Technologies

• ChatGPT

• Claude

• N8n

• Lovable