Business Analyst Process Consultant

Das ist der Job

This 100% assignment will begin in early September for a duration of 6 months, until the end of February.

Darum lohnt es sich

Integrated within the business teams, you will intervene in an analysis phase aimed at mapping existing processes, identifying needs, and preparing a Request for Proposal (RFP) for the selection of a new interaction management solution.

It is aimed at a profile with initial experience in a consulting firm or in a department capable of conducting structured analyses, facilitating workshops, and producing deliverables intended for decision-making bodies.Main missions- Map existing business processes of the client service and identify areas for improvement- Analyze the needs of business lines and internal stakeholders- Facilitate workshops and interviews with teams- Document journeys and contribute to the definition of target processes- Draft functional requirement expressions as well as scoping deliverables- Participate in the drafting of specifications for the launch of a Request for Proposal (RFP)- Contribute to the evaluation of contact center management solutions and new technologies (AI, cloud, voicebots, etc.) aimed at optimizing the experience and efficiency- Present analyses and recommendations to management teams and steering committees- Collaborate closely with business and IT teams to ensure the consistency of proposalsProfileWe are looking for a profile meeting the following criteria:- Higher education in management, information systems, digital marketing, or equivalent- Initial experience (2 to 5 years) in a consulting firm or in project management- Strong analytical, synthesis, and business process mapping skills- Experience in gathering business requirements and drafting functional deliverables- Ease in facilitating and conducting interviews with business stakeholders- Good understanding of customer journeys, UX principles, and customer experience- Sensitivity to technologies related to contact centers (Genesys, Cisco, Avaya or equivalent), cloud solutions, artificial intelligence, and automation- Knowledge of banking or highly regulated environments is a plus- Excellent writing and presentation skills in French- Spirit of synthesis, autonomy, rigor, sense of service, and consulting posture- Available quickly jid5346a45aen jit0730aen jpiy26aen Business Analyst / Business Process Consultant - Banking - 6-month assignmentJob descriptionOn behalf of our client, a leading banking institution in Switzerland, we are looking for a Business Analyst / Business Process Consultant to support a client activities mission.