Sales Consultant (m/f/d)

We offer an exceptional shopping experience for travelers everywhere. In more than 340 duty‑free shops around the globe, our customers will find a remarkable product range that fulfils and exceeds their every wish and expectation. We benefit not only from 140 years of retail experience, but also from the dedication and passion of our staff. From Hamburg to Sydney and beyond – they know how to keep customers happy and inspired with comprehensive product knowledge and extraordinary service. Join our team and discover what we can achieve together.

Your new job includes

As a member of our family‑owned business, you will inspire our customers from all over the world with excellent product assortments, your expert advice, and your warm hospitality. As a Sales Consultant in our Heinemann Duty Free Shops, you will:

• proactively approach travellers with a welcoming smile, discover their needs, and inspire them to make additional purchases from our assortments of high‑quality brands
• always be responsive to our customer’s needs and create an unforgettable shopping experience with your dedicated advice and attentive support
• ensure the perfect presentation of our assortment through your great attention to detail
• turn travellers into loyal customers by winning them over for Heinemann and our customer loyalty programme
• take responsibility for the accurate and careful handling of checkout processes
• live our Heinemann culture and values, engage with other team members on a personal and professional level, share your knowledge, and strive for the team’s success

What you should bring along

• Practical experience in sales or in a customer‑oriented business, and preferably, product knowledge in the area of
• Very good command of English, and ideally, proficiency in an additional language
• Genuine passion in engaging with people, a natural service orientation and a talent for creating memorable moments for customers and colleagues
• Strong team, communication, and sales skills – especially the ability to understand the needs of customers with a wide range of cultural backgrounds through active listening and to act on them accordingly
• A clear focus on achieving your goals and an awareness of your own creative autonomy
• A high degree of flexibility in terms of early, late and weekend shifts

What you can be excited about

• Extensive onboarding
• Job-Bike-Leasing
• Attractive employee discounts

Are you interested? Good! Apply via the "Apply now" button stating your earliest possible starting date. If you have any questions, please do not hesitate to contact Sabrina Theiß at s_theiss@heinemann-dus.de.

We welcome all people, regardless of age, ethnicity, nationality, gender identity, religion, ideology, sexual orientation, social background or disability.