Das ist der Job
Shape the Future of Customer Engagement with AI & Microsoft Cloud.
Darum lohnt es sich
Act as a key contributor within the Heraeus IT team, working closely with business and IT stakeholders to design and evolve customer-facing solutions across Dynamics 365 (Sales, Customer Service, Customer insights-journey) and digital channels (e.g., portals).
Drive end-to-end solution development, from requirements engineering to implementation, testing, and deployment, in close collaboration with IT leads and cross-functional teams. At Heraeus, we are evolving our digital customer landscape beyond traditional CRM.
By combining Microsoft Dynamics 365 with emerging AI capabilities (e.g., Copilot, automation, and data-driven insights), we are redefining how we interact with our customers across all channels.
Identify and shape innovation use cases, especially leveraging AI capabilities (e.g., Microsoft Copilot, predictive analytics, automation) to enhance customer experience and operational efficiency.
Take ownership of the cloud based-D365 platform administration in an integrated environment, ensuring stability, scalability, and continuous improvement. Proactively monitor system performance and adoption, using KPIs to continuously optimize processes and unlock business value. #J-18808-Ljbffr
