Solution Consultant – Customer Success Manager

Responsibilities

• Manage a portfolio of more than 60 customers across Latin America
• Support new business opportunities throughout the region
• Partner with Sales teams to understand customer challenges and business objectives
• Lead discovery sessions and solution-based conversations with prospective customers
• Deliver product demonstrations and presentations
• Support proof-of-concept activities and help customers evaluate solutions
• Contribute to winning new business opportunities across the region
• Identify opportunities to expand customer adoption of Accruent's Asset Management solutions
• Connect customer challenges to solutions across the broader portfolio
• Collaborate with account teams to support revenue growth within existing accounts
• Build trusted, long-term relationships with customer stakeholders
• Monitor customer health, business goals, and engagement levels
• Identify risks and develop retention strategies
• Help customers realize measurable business value from Accruent solutions
• Increase solution adoption and customer satisfaction
• Facilitate customer workshops, business reviews, and executive discussions
• Serve as a strategic advisor throughout the customer lifecycle
• Share customer feedback and market insights with Product, Marketing, Services, and Customer Success teams
• Collaborate with global teams to deliver a consistent, high-quality customer experience
• Performance measured through NRR, new business win rate, regional revenue growth, customer retention and adoption, and customer satisfaction

Requirements

• 8+ years of experience in Solution Consulting, Pre-Sales, Customer Success, Account Management, or a similar customer-facing SaaS role
• Experience working with enterprise software solutions
• Demonstrated success in acquiring, growing, and retaining customer relationships
• Strong consultative discovery and solution-selling skills
• Ability to translate customer challenges into measurable business outcomes
• Experience presenting to technical, operational, and executive stakeholders
• Strong communication, storytelling, presentation, and relationship-building skills
• Fluency in Portuguese, Spanish, and English
• Based in Brazil with the ability to travel throughout Latin America as needed
• Experience in Asset Management, Enterprise Asset Management (EAM), CMMS, Facilities Management, or related industries preferred
• Experience managing a portfolio of enterprise customers across multiple countries preferred
• Familiarity with multi-product solution selling and account expansion strategies preferred
• Experience supporting both customer success and pre-sales activities preferred

Core Competencies

Demonstrates expertise in Solution Consulting and Customer Success, with a strong focus on managing enterprise customer relationships and driving measurable business outcomes. Proficient in consultative selling, product demonstrations, and fostering long-term partnerships across Latin America.

Highest-signal resume keywords

• Solution Consulting
• Customer Success
• Enterprise Software Solutions
• Consultative Discovery
• Fluency in Portuguese, Spanish, and English

Hard Skills

• Solution Selling
• Customer Relationship Management
• Product Demonstrations
• Business Value Realization
• Account Management
• Portfolio Management
• Customer Retention Strategies
• Multi-Product Solution Selling
• Pre-Sales Activities
• Enterprise Asset Management

Soft Skills

• Strong Communication Skills
• Storytelling
• Presentation Skills
• Relationship Building
• Strategic Advising

Industry Keywords

• Asset Management
• Enterprise Asset Management (EAM)
• CMMS
• Facilities Management
• SaaS