Darum lohnt es sich
Requirements
• 6 to 10+ years of technical pre‑sales, systems engineering, or solutions architecture experience with enterprise software or cloud platforms.
• Minimum 3 to 5 years of experience explicitly leading complex, multi‑stakeholder, multi‑year strategic account engagements ($2M+ TCV, C‑suite, enterprise architecture).
• Deep domain expertise in Customer Experience (CX), Contact Center (CCaaS), and Unified Communications (UCaaS) business outcomes.
• Expert‑level API‑first integration design (microservices, serverless, event‑driven) and hands‑on proficiency with RESTful APIs, Postman, modern frameworks (Python, JavaScript/TypeScript, Node.js), and API security (OAuth, JWT).
• Advanced expertise in Generative/Agentic AI frameworks (LLMs, RAG, prompt engineering, fine‑tuning), Model Context Protocol (MCP), and responsible AI governance.
Responsibilities
• Own the technical strategy on Avaya's most complex, multi-million dollar opportunities.
• Build the infrastructure and assets that enable every other SC to execute effectively.
• Serve as the trusted advisor to C‑suite executives, contact center directors, and enterprise IT leaders, translating broad operational pain points into actionable digital transformation strategies.
• Lead the technical narrative for enterprise RFPs/RFIs, positioning Avaya Infinity's differentiated value against market competitors.
• Own complex Proof of Concepts (POCs) end‑to‑end, design high‑performance premise‑to‑cloud integrations, and drive the technical Mutual Success Plan (MSP) with the AE.
