Technical Customer Consultant - Senior

Das ist der Job

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid.

Darum lohnt es sich

In practice this means: /p h3Must‑have Qualifications /h3 ul liDegree in Computer Science, Engineering, or a related field, or equivalent practical experience. /li li3+ years in a technical customer‑facing role, with proven rollout experience from start to finish. /li liStrong technical foundation in integrations and technical solutioning. /li liExperience with delivering technical demos, creating solution designs, and writing technical documentation. /li liTroubleshooting and debugging skills; ability to communicate findings clearly to both technical and non‑technical audiences. /li liProficient in English; German or other regional languages are a plus. /li liCustomer focus, structured work style, and the ability to collaborate across teams; willingness to travel as needed. /li /ul h3Nice‑to‑have /h3 ul liPayments experience. /li liNetwork knowledge. /li /ul h3Soft skills /h3 ul liStrong communication and stakeholder management. /li liAnalytical mindset with problem‑solving and decision‑making capabilities. /li liAdaptability, resilience, and the ability to manage multiple rolling projects. /li liTeam player with a collaborative mindset and the ability to influence without authority. /li /ul h3Perks Benefits /h3 ul liFlextime mobile working within Switzerland /li liCompany pension plan /li liIndividual training programs /li liJob bike diverse range of employee discounts /li liMobility and food subsidies /li liGood public transport connections and free parking (location‑specific) /li li" " health program /li liRegular employee events /li liPossible participation in the Innovation Festival @ Worldline /li liEmployee Share Program: We win together as a team, and our long‑term incentive plans are crafted to give every Worldline a financial stake in the business they are helping to grow /li liSustainable, international company culture /li /ul pShape the evolution: We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey.

Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on society.

Wherever you decide to go, join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own. /p pWe are proud to be an Equal Opportunity employer. ppWorldline helps businesses of all shapes and sizes to accelerate their growth journey – quickly, simply, and securely.

Our technology powers the growth of millions of businesses across five continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers.

Together, we shape the evolution. /p h3The Opportunity /h3 pAbout the role: We are seeking a Technical Customer Consultant (fixed‑term) to own and drive customer rollouts end‑to‑end.

You will translate requirements into robust technical solutions, design and validate integrations, conduct testing (including bug fixing), and perform thorough analyses to improve delivery quality and outcomes.

You’ll collaborate closely with Product, Engineering, Sales, Support, and Security, applying Worldline solution concepts in real engagements and ensuring rapid adoption by customers. /p h3Day‑to‑Day Responsibilities /h3 ul liRollouts leadership: plan, coordinate, and execute customer rollouts from kickoff to go‑live and post‑implementation reviews; develop rollout roadmaps and cutover plans. /li liSolution design: translate customer needs into technical architectures and integration solutions. /li liTesting and quality assurance: design test cases, execute end‑to‑end and tactical tests, validate integration points, and ensure compliance with requirements. /li liBug management: reproduce, triage, and track defects; collaborate with engineering to implement fixes and verify resolutions. /li liAnalysis and reporting: measure outcomes against KPIs, perform root‑cause analysis, capture lessons learned, and propose optimization actions. /li liDemos and workshops: deliver technical demonstrations and customer‑focused solution sessions. /li liDocumentation: maintain technical guides, integration playbooks, and knowledge base articles. /li liClient enablement and go‑live support: enable customers for successful adoption; provide hands‑on go‑live assistance. /li liChange management and risk mitigation: manage changes, communicate impacts, and address risks proactively. /li liTravel: occasional on‑site support for critical rollouts or workshops. /li /ul h3Who Are We Looking For /h3 pWe look for big thinkers.

People who can drive positive change, step up and show what’s next – people with passion, can‑do attitude and a hunger to learn and grow. People with passion, can‑do attitude and a hunger to learn and grow. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career.

We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics. /p pLearn more about life at Worldline at Jobs at Worldline /p /p #J-18808-Ljbffr