Provide high-quality travel support via phone, email, and chat Manage hotel, flight, rail, and car rental bookings accurately and efficiently Handle complex itineraries, ticketing, reissues, cancellations, EMD/MCO issuance, and PNR management Support customers with self-service functionality across digital platforms and mobile applications Ensure compliance with travel policies, operational procedures, and global travel regulations Work closely with internal teams to resolve travel-related issues and improve customer experience Maintain strong knowledge of suppliers, destinations, booking systems, and travel industry processes Participate in internal training sessions, supplier updates, and operational meetings Provide operational feedback to improve processes and customer satisfaction Maintain SLA targets, quality standards, and operational KPIs within a dynamic support environment Requirements Fluent German and good English communication skills (B2 level or higher) Previous experience within Business Travel or Corporate Travel environments Hands‑on experience with GDS systems such as Sabre, Amadeus, or Galileo (essential) Strong understanding of ticketing, reissues, cancellations, EMD/MCO issuance, and PNR management Knowledge of complex itineraries, airfare construction, negotiated fares, and routing Understanding of ARC and BSP booking practices Experience with NDC, low‑cost carriers, and third‑party aggregators is considered an advantage Strong customer service and communication skills Ability to multitask and manage urgent travel requests effectively Comfortable working in a fast‑paced international support environment Availability to work rotating shifts between Monday and Friday, 07:00 AM - 07:00 PM #J-18808-Ljbffr
