Responsibilities Telephone technical advice primarily for business partners (installers) as Level 1 support Support for field service operations Selling repair services and coordinating processing: quotations, work orders, deliveries, returns, warranties, and goodwill approvals Assistance in handling problematic installations/systems Tele‑diagnostics using digital tools Sales of spare parts and repair services with coordination of processing: quotations, orders, deliveries, returns, warranties, and goodwill approvals Requirements Completed technical basic training in HVAC with further vocational/professional development Expert advice on hydraulic, refrigeration, and electrical matters Strong communication and teamwork skills Safeguarding Viessmann's interests when dealing with customers #J-18808-Ljbffr
