Responsibilities Conduct demonstrations and trainings with current and potential Tactile Medical patients on our products Build strong rapport with the patient through introduction to our product, discussion of financial options, and closing the sale Deliver training and ensure the patient is able to use their product as prescribed Manage and respond appropriately to any patient feedback or objection regarding the product and their financial responsibility Ensure appropriate preparation for all trainings and demonstrations Work collaboratively with territory partners to facilitate completing of orders Identify, elevate, and communicate problems, questions, or additional patient support needs Effectively use translation tools for patients where English is not their first language Maintain compliance with all appropriate regulatory requirements including HIPAA Travel up to 80% within assigned territory Requirements Bachelor’s Degree or equivalent work experience 2+ years of experience in a patient facing, education/training and/or highly advanced customer service role Health related certification (preferred) Medical device or healthcare industry experience (preferred) Ability to lift 20 pounds on a regular basis Ability to work remote and travel to patients in a home, clinic, or virtual environment Strong interpersonal communication skills including the ability to empathize with patients and caregivers Strong critical thinking and decision-making skills in healthcare related situations High degree of confidence and professionalism interacting with people of diverse cultures, ages, and abilities Excellent organization and time management skills - proactive and efficient in scheduling and managing multiple appointments #J-18808-Ljbffr
