Das ist der Job
Proficient in providing knowledgeable customer support and maintaining organization in a fast-paced environment.
Darum lohnt es sich
• Advise and support prospective and existing customers with cruise travel
• Create tailored travel offers and packages
• Book and manage cruises and related travel services
• Maintain customer relationships and build a loyal customer base
• Collaborate with cruise lines and other tourism partners
• Provide expert advice on cruise lines, their products, and available add-on services
• Deliver knowledgeable and friendly customer support
Requirements
• Experience as a travel consultant (m/f/d) in a travel agency or with a tour operator, or comparable professional experience (e.g., travel advisor, customer service, or onboard ship experience)
• Confident handling of consultations by phone and email
• Professional, confident, and customer-focused communication style
• Ability to stay organized and maintain a cool head in busy situations
• Team-oriented approach
• Strong service and quality orientation
• Ability to conduct customer conversations in English
• Prior knowledge of cruise lines and cruise ships is desirable
Core Competencies
Demonstrates expertise in cruise travel consulting, including creating tailored travel offers and managing customer relationships.
