Support Consultant

Responsibilities

• Provide functional support and troubleshooting for core Sage Intacct modules, including GL, AP, AR, Cash Management, and Purchasing.
• Diagnose and resolve configuration errors, workflow disruptions, and other break/fix issues.
• Respond promptly and professionally to client inquiries via email, phone, and virtual meetings.
• Deliver one-on-one and small-group training on Sage Intacct workflows, best practices, and system navigation.
• Collaborate with internal teams to escalate and resolve complex issues efficiently.
• Document solutions and contribute to internal knowledge base articles and training resources.
• Identify recurring issues and recommend process improvements or additional user training.
• Stay current on Sage Intacct updates and release changes that impact system support.

Requirements

• Minimum of 2 years’ experience with Sage Intacct, ideally in a support or consulting capacity
• Strong grasp of core accounting principles and financial processes
• Proven ability to troubleshoot application issues and resolve client concerns effectively
• Exceptional communication and presentation skills, with the ability to explain technical concepts to non-technical users
• Highly organized and detail-oriented, with strong time management skills
• Experience facilitating remote training sessions and developing user-facing documentation
• Familiarity with industry-specific use cases in construction, real estate, or the nonprofit sector (preferred but not required)