Das ist der Job
Initially, this role will have a focus on DPA and Quality Management.
Darum lohnt es sich
Understand client requirements and design; work with the Implementation and Support Teams to formulate Implementation Plans that meet Customers’ needs. Willingness to travel up to 70% with some international travel.
Responsibilities Software delivery at an Application Consultant/Trainer level for our WEM Vendor suite of products including Desktop and process analytics and Quality Monitoring.
Candidates must hold current ‘cloud certifications for Verint DPA’ or be able to work towards obtaining the appropriate Verint Certifications, within the first 30 days, if not already obtained. Effectively communicate plans, progress and status/updates to both internal staff and customer stakeholders.
Articulate the value of Five9’s Professional Services through presentations, demonstrations and open discussion with customers and prospects. Implement and troubleshoot Five9’s WEM Vendor on demand software solutions in a wide array of configurations and Customer environments both remotely and on-site.
Mitigate project risk by proactively recognizing and communicating challenges, managing changes and providing contingency plans that enable customer success. Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization.
The successful candidate will be designated owner for Five9’s DPA services and will be responsible for the development and maintenance of all DPA service offerings and customer-facing materials. Requirements Experience managing delivery, training, and implementation of Verint WEM, (QM/AQM, Desktop and Process Analytics and).
Experience with other WEM solutions such as, NICE, CSI, Calabrio, Aspect Monet, etc. is highly desired.
Strong knowledge of SaaS, Networking, Internet concepts, CRM, WFM, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU and Call Center practices. 5 years of Verint WEM implementation experience, with a minimum of 3 years in a Professional Services or as an application consultant for Verint DPA.
At least 3 years’ experience building Application triggers in a range of environments. Excellent written and verbal skills. BA/BS or equivalent experience. #J-18808-Ljbffr
