Customer Support Consultant, Native French, English C1

Darum lohnt es sich

Responsibilities • Deliver outstanding customer support via phone and email. • Manage incoming tickets, investigate issues and ensure timely follow-ups. • Provide first-level troubleshooting and escalate complex cases when needed. • Guide customers through software workflows, settings and configuration screens using documented procedures. • Support customers with how-to questions and common accounting workflows. • Coordinate with internal specialists regarding escalated cases. • Maintain accurate ticket documentation and contribute to knowledge base updates. • Keep up with evolving tools, processes and product updates. • Handle sensitive customer data with care and security. • Maintain deep understanding of client solutions and meet KPIs. • Communicate with developers and cross-functional specialists.

Requirements • Native French • Excellent English communication skills (at least C1 level for both spoken and written) • Experience in a customer-facing support role, ideally within a B2B or software environment • Strong communication skills and ability to manage customer expectations professionally • Structured and process-oriented approach to troubleshooting and ticket handling • Ability to investigate issues methodically and follow documented procedures to identify when issues should be escalated • Comfortable navigating complex software, settings, and configuration screens • Fast learner with the ability to master complex software products over time • Positive, proactive and responsible attitude • Personal computer (at least 8GB of RAM) with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)